Terms and Conditions

1. Acceptance

By accessing or using Zestlink, you agree to these Terms and all applicable policies.

2. Platform Role

Zestlink provides a discovery and connection platform between buyers and providers. Unless expressly stated, Zestlink is not a party to contracts between buyers and providers and does not guarantee outcomes, pricing, or service quality.

3. Accounts and Eligibility

• You must provide accurate information and maintain account security.
• You are responsible for all activity under your account.
• We may suspend or terminate accounts for abuse, fraud, illegal activity, policy breaches, or safety risk.

4. Provider Responsibilities

• Providers must keep profile information truthful, lawful, and up to date.
• Providers must hold any licenses/certifications required by law for their services.
• Providers are solely responsible for service delivery, pricing, and compliance.

5. Buyer Responsibilities

• Buyers must use the platform lawfully and respectfully.
• Reviews and reports must be genuine, non-defamatory, and based on real interactions.

6. Subscriptions, Billing, and Upgrades

• Provider plans are billed per selected cycle and can include feature/usage limits.
• Upgrades, downgrades, cancellation timing, and access changes follow plan rules shown in-app.
• Payment processing is handled by configured third-party gateways.
• Failed or reversed payments may result in feature restriction or account status changes.

7. Feature Limits and Fair Use

Plan capabilities (for example service areas, categories, media uploads, offers, analytics, AI usage) are enforced by platform limits and may change with plan selection or admin configuration.

8. AI Features Disclaimer

AI outputs are probabilistic and may be incomplete or inaccurate. Users must apply independent judgment. Zestlink is not liable for decisions made solely from AI outputs.

9. Prohibited Conduct

• Fraud, impersonation, harassment, hate speech, spam, scraping, or malicious automation.
• Uploading unlawful, infringing, harmful, or deceptive content.
• Circumventing security, plan restrictions, or payment controls.

10. Content and License

You retain rights in your content but grant Zestlink a non-exclusive license to host, display, process, and distribute it for platform operations, marketing, trust/safety, and service improvement.

11. Moderation and Enforcement

Zestlink may moderate, remove, demote, or restrict content/accounts at its discretion to enforce these Terms, legal obligations, and platform safety.

12. Intellectual Property

Zestlink software, brand assets, and platform materials are protected by intellectual property laws. Unauthorized use is prohibited.

13. Liability Limits

To the maximum extent permitted by law, Zestlink provides services on an “as is” and “as available” basis and disclaims implied warranties. Liability is limited for indirect, consequential, incidental, punitive, or special damages.

14. Indemnity

You agree to indemnify Zestlink against claims arising from your misuse, unlawful conduct, or breach of these Terms.

15. Governing Law

These Terms are governed by applicable South African law unless otherwise required by mandatory local law.

16. Changes to Terms

We may update these Terms. Continued use after changes constitutes acceptance where legally permitted.